Return Policy for KT Kurti Tops
7-Day Return Policy
At KT Kurti Tops, we offer a 7-day return policy from the date of delivery of your order.
Eligibility for Return
- Items must be in the same condition as received, unworn or unused, with tags, and in original packaging.
- Receipt or proof of purchase is required.
Initiating a Return
- Contact us at support@sassafras.in to start a return.
- If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package.
- Items sent back without first requesting a return will not be accepted.
- Note: For safety reasons, mask returns will not be processed.
Return Inquiries
For any return questions, contact us at support@sassafras.in.
Damages and Issues
- Inspect your order upon reception.
- Contact us immediately if the item is defective, damaged, or if you receive the wrong item to resolve the issue promptly.
Exchanges
- Exchanges are accepted within 7 days from the date of delivery.
- The exchanged product will be delivered within 5-7 working days from the receipt of the returned product.
Refunds
- We have a no-questions-asked refund/return policy.
- Requests must be made within 7 days from the date of delivery. For the next 7 days, approval with a valid reason is required.
- Refunds are subject to the inspection of the returned item. Used, soiled, torn, unclean, or incorrect products may result in a declined refund.
- If approved, refunds will be processed to the original payment method within 7-10 working days.
- Note: Bank or credit card companies may take some time to process and post the refund.